Mobile Phone Verification

Jamie -

Members may be required to verify their account to gain access to certain features on the site using the Text Verification process.


  • Member must have a Canadian based phone number
  • Member must use a mobile phone
  • Member cannot use VOIP, Landline or any other type of number other than that designated for a mobile phone number.
  • Number must be issued by a mobile phone provider  (Bell, Rogei, Tel, Freedom, RON, skytel etc) and a phone number issued by Google Voice, Skype, or over-the counter purchases (Disposable) etc will not be permitted.
  • Phone number and phone account must be your own and not the phone number of another individual.

Exceeded Number of Attempts:

When the allowed number of attempts to enter the code are exceeded a Member must wait 24+ hours to attempt again. Note: The 24 hr waiting period due to exceeded number of attempts cannot be changed or adjusted by any Live Chat or other Support Team Member. 

Phone Verification - Correct Formatting

Please make sure the phone number you are entering includes a 1 before the area code, and that you do not include any parenthesis or dashes.

For example, if your number were 1-234-567-8901, you would enter it as: 12345678901.

Phone Verification - Not Acceptable Phone Number

Unfortunately, if our system is not accepting a phone number, it does mean that phone number cannot be used to verify this account. 

Phone Verification - Code Not Accepted

Please remember that any code you receive will only be valid for 10 minutes or until a new code is requested.  Please make sure you entered your code within 10 minutes of requesting it (not receiving it) and that you did not request an additional code in the meantime.

Phone Verification - Unable to Resolve Code

Unfortunately, if you are receiving a message that we were not able to verify this account, this would mean that multiple incorrect codes were entered.  Unfortunately, we are not able to assist further with verification for accounts which entered multiple incorrect verification codes.

Have more questions? Submit a request


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    I put my phone number in and the computer puts it a different way then you want it.Can this be fixed because I want to do surveys.

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    Christiane Vir

    I don't have a mobile phone so I can't do surveys anymore.

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    Danielle Stolys

    I entered my # but got the message
    " We were not successfully able to verify your phone number after multiple attempts.".
    I entered the correct #... Above it says to enter just #s (12345678901) but the form automatically puts () and - into the # I enter and won't let me delete them. Is this why it isnt working?

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    Laura Dixon

    I have tried numerous time to input my cell phone # and I keep getting an error message - I am not able to take any surveys now, the chat I had was not successful either - can no one help me?

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    Tracie Morgan

    I don't have a mobile phone, so I don't have a mobile phone number. So I guess, being $1 away from my next collection, I won't be able to take any more surveys. This is the third striike for your site. Total blackmail, total BS!

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    Irshad Ahmad


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    nadine jennifer norton

    i think that there should be an alternative way to send me a verfication code other than a cell phone what are they trying to say that im insignificant because i dont own a cell phone im quite offended and im seriously thinking about going on every social media site i can possibly think of and make sure everybody knows just what you guys are all about

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